Customer Service

EMAPAD – Customer Service

By |September 8th, 2016|Automation, COBUS BPM, Customer Service|

EMAPAD – Empresa de Agua Potable de Durán provides excellent customer service!, thanks to COBUS BPM Customer tracking through institution's website and customer service machine. We added communication channels with citizens reporting request state changes through emails and SMS messages. We improve the response time to citizens. Statistics after 3 months: Customer service improvement   [...]