YACHAY University – Process automation
The University of YACHAY automated its administrative processes with COBUS BPM. Automation of 28 flowcharts, 1383 flow nodes, 22 forms, 242 templates, 49 reports of process indicators, 15 managerial reports and more than 15,000 fields in the forms!!!
BPM, Business Process Management, is a methodology or corporate discipline, which aims to improve the performance (efficiency and effectiveness) through continuous optimization of organization's business processes. BPM's concept says at first instance "is a methodology or corporate discipline", because it defines a sequence of steps or activities: The design phase is to defined the procedure steps. [...]
EMAPAD – Customer Service
EMAPAD – Empresa de Agua Potable de Durán provides excellent customer service!, thanks to COBUS BPM Customer tracking through institution's website and customer service machine. We added communication channels with citizens reporting request state changes through emails and SMS messages. We improve the response time to citizens. Statistics after 3 months: Customer service improvement [...]