Project Description

We started modeling and automation processes with COBUS BPM: Procurement , Installation , Feasibility and Claims (sewerage , commercial and technical).

Process designer

Process designer

Form designer

Form designer

Once ready all processes were put into production with the aim of:

  1. Improve service to citizens

  2. Get the key process indicators KPI

Messages with Emails and SMS were incorporated in various stages of the process to inform citizens the request state:

SMS service

SMS service

After three months COBUS BPM generated the following metrics about communication and customer service:

Customer service

Emapad customer service improvement

Traceability options were also included to allow citizens to track through the instition website and request machines.

Tracking

Tracking

Tracking

Tracking

Tracking

Tracking

COBUS BPM provided us also key indicators to improve EMAPAD’s efficiency:

Business Activity Monitoring

Business Activity Monitoring

 

Business Activity Monitoring

Business Activity Monitoring

Business Activity Monitoring

Business Activity Monitoring

With key indicators generated by COBUS BPM improvement opportunities were obtained , so that, with minimal effort , EMAPAD could achieve a high impact and obtain a highly efficient institution.

Efficiency

Efficiency

* Information has been hidden because of client confidentiality